Sales Coaching Certification (Sales Skills + Life Coaching)

Customer Relationship Management for Handyman Plumbers and ElectriciansIn a competitive service-based industry, strong client relationships are the foundation of long-term success. Customer Relationship Management for Handyman Plumbers and Electricians is a specialized course designed to help you build trust, increase repeat business, and grow a loyal customer base.Tailored specifically for professionals in the plumbing and electrical trades, this course dives into the practical application of CRM tools and strategies that meet the unique demands of your work. Whether you're just starting out or looking to streamline your existing operations, you'll learn how to implement a customer relationship system that tracks interactions, nurtures leads, automates follow-ups, and personalizes communication.Throughout the course, you'll explore:How to select and set up a CRM system suited to your businessMethods for organizing and tracking client communicationsStrategies to boost customer retention and encourage referralsTools for automating reminders, follow-ups, and service updatesTechniques for collecting and acting on client feedbackWays to build a professional brand through better customer serviceCRM best practices that save time and improve client satisfactionBy the end, you’ll have the skills and confidence to use CRM technology not only to manage your client base—but to strengthen it. With the right system in place, you'll reduce administrative hassle, improve customer experiences, and unlock new growth opportunities for your handyman plumbing or electrical business.Take control of your client relationships and start building a stronger, more profitable business—one connection at a time.

This course will equip you with the tools, methods and approach to timely deliver the services. Document Controller will be able to organise tasks, manage interfaces, and meet or exceed expectations independently.This course will give you an idea how are the documents managed from hard copies, soft copies, how to manage the file numbering to the documents to identify them regularly .The topics covered here are :What is the role of ISO standard, which one to be referred and why we need the ISO standards’ there importance in today’s work.Hard Copy Document Management: There are different system followed in filing and storageYou will learn what are the ways of filing and storing various types and sizes of documentsSoft Copy Document Management: Electronic documents are of many different types of formats and one has to decide and accept the one which is globally recognized, and time to time changes in this format is also a challenge. You will learn here what are the formats used in industries globally for storage of electronic documents.Work flow: what is workflow and types of workflow used in today’s industries to manage the process?Document Distribution: How the documents are distributed once they are inside the organization, this is what we are going to learn in this topic.Folder Structures: Importance of folders structure, how to design the folder structure is explained in this topicDocument Numbering, Revision Schema, and Metadata: why Document Numbering is important and how to design the document numbering to identify the correct documents is explained in this topic.

في هذه الدورة يتم تقديم واحدة من الادوات الاساسية في نظام تقليل الفاقد و هي نظام الخمسة "إٍسنظام تقليل الفاقد او Lean manufacturing الذي نشأ في عملاق صناعة السيارات تويوتا في اليابان بعد الحرب العالمية هو الاستراتيجية التي اصبحت اساسية في عالم اليوم الذي يتميز بالتنافسية الشديدة و السعى الدائم لخفض التكلفة و زيادة رضاء العملاء.والامر المميز لنظام الخمسة "إس" هو انه الاساس في تطبيق نظام تقليل الفاقدلا يمتلئ محتوى هذه الدورة بالنظريات و التعريفات بل هو خطوات كاملة و عملية جدا لتنفيذ النظام خطوة بخطوةمع افكار يمكن تنفيذها فورا ان اردت لتحسين مكان عملك و بدء رحلة تقليل الفاقد.بعد الانتهاء من هذة الدورة ستمتلك كل المهارات والادوات اللازمة لتبدأ بتطبيق النظامستتعلم في هذه الدورةما هو نظام الخمسة "إس"ما هي فوائد تطبيقهما هي عناصر النظامكيف تقوم بعملية التصنيف و كيف تستخدم الكارت الأحمركيف تقوم بعملية الترتيب مع أفكار متعددة سهلة التطبيقكيف تقوم بعملية التلميع لتصل الى المستويات العالميةكيف تقوم بعملية التنميط و ما أهميتها مع أفكار متعددة للتطبيق.ما هو التثبيت و الفرق بينه و بين التنميط و كيفية تطبيقهستجد العديد من النصائح العملية و الاخطاء لتلافيها تسهل عليك تطبيق النظام.كما ستجد في مرفقات الدورة 3 نماذج جاهزة يمكنك استخدامها في كل من مرحلة التصنيف و مرحلة التلميع و مرحلة التثبيت

Excel For Top MBAs (And Wannabes) is for anyone who wants to learn the key lessons of Microsoft Excel, finance, wealth building, and business planning/analysis. In this course you'll learn everything from the basics of what a spreadsheet is to how to manipulate it to solve common problems in life and business. You will learn many techniques but they'll all be in the contest of solving a problem so that when you encounter questions like what should I plan for my retirement? or how might I think about pricing this new product? or can I really afford this house? or how do I get out of this debt I'm drowning in? so that you will have an advantage in attacking this problems going forward with analytical skills that would impress any employer and improve just about any business. You'll be an expert before you know it.

Welcome to this course about digital transformation, where you will learn how to implement a digital transformation project in a small to medium sized company.This is a hands-on course where you will learn practical skills. There will be theoretical lectures, but the theory is not the focus of this course – practical implementation is.My name is Amira and I will be your instructor for this course. I have worked ten plus years in the finance and tech sphere with different line roles and consulting roles and am the manager and founder of the consultancy firm Hvitravnur which offers interim and gig consultancy services.I have worked with digital transformation projects in companies in a varied set of industries, involving many different cases and stakeholders.I built this course for aspiring consultants and employees working in a small to medium sized company, who want to execute a digital transformation project and want a hands-on and practical guide as to how to go about it. This course is also for those who are simply curious about the subject of digital transformation and want to broaden their knowledge base and consultancy toolbox.The course is divided into 4 sections with corresponding lectures. We will initially go through the tools and methodologies that you will need in a digital transformation project.

The world is changing fast and organizations are experiencing relentless change. Change fatigue is real. And somehow, in the middle of all that, your team is still looking to you for clarity, stability, and direction.The uncertainty that arises from change is uncomfortable. It can trigger a threat response - that fight, flight, or freeze reaction — and we naturally want to find something solid to hold onto. But during complex change, that kind of certainty often doesn’t exist. In this course, we stop trying to find certainty and we start working with uncertainty. We’ll look at how to navigate the emotions of uncertainty — because change is hard, and emotional fluency is a big part of what makes you effective, steady, and groundedWe’ll explore how to turn uncertainty into an advantage — using both/and thinking to help your team leverage fluidity and predictability.We’ll dive into how to adapt your leadership style — so you know when to plan, when to experiment, and how to guide your team differently depending on the kind of work you’re facing.This course is rooted in real-world experience as I have worked in transformation and change for many years, including as Director of How We Work at Twitter. This course brings together some of the most practical, human-centred tools I’ve found for leading through uncertainty with confidence and care.