Mercury: Customer Support Systems & Analytics Architect

Headquarters: San Francisco, CA, New York, NY, Portland, OR, or Remote within Canada or United States We’re looking for a Customer Support Systems & Analytics Architect to own the data strategy and reporting function within the Customer Support organisation at Mercury. As our operations grow in complexity—spanning multiple channels, an expanding BPO model, and sophisticated AI automation—we are moving away from fragmented, project-based data support toward a model of holistic ownership. In t