Prodevelop: Customer Support Manager

Headquarters: Valencia Lead and manage the technical support team.Supervise and improve customer service processes.Resolve complex incidents and ensure optimal response times.Coordinate with development teams to resolve technical issues.Implement strategies to improve customer satisfaction and loyalty.Analyse and report on support performance, including:Average response and resolution time (SLA and TTR).Volume and classification of support tickets.Customer satisfaction (CSAT, NPS, CES).Analysis